Advice Service Assistant

Join Our Academic Advice Team

We’re looking for a proactive and detail-oriented individual to support the delivery of KSU’s Academic Advice Service.

In this role, you’ll help students access free, independent, and impartial guidance on academic matters.

Please refer to the Job Pack here for all details. 

What you’ll do:

• Monitor the Advice Support mailbox and respond to student enquiries.

• Maintain accurate and up-to-date records in line with GDPR requirements.

• Keep the Case Management System updated with detailed case notes.

• Support Student Advisors with appointment scheduling and drop-in sessions.

• Collect feedback from students to help improve our services.

• Handle sensitive data confidentially and professionally.

• Carry out other reasonable tasks to support the team.

If you’re organised, empathetic, and committed to helping students succeed, we’d love to hear from you!
 

To apply, complete the following steps:

Part 1: Complete a personal statement detailing what skills and experience you would bring to the role and why you want to work with KSU. Your statement should specifically address how you meet the person specification requirements. Please ensure that your statement is no longer than two pages.

Part 2: Send us an up-to-date copy of your CV and Personal Statement to suhr@kingston.ac.uk 

Part 3: Complete a copy of our Equal Opportunities Monitoring and Contact Details Form

Application Closing Date: 9 am Monday, 20 October 2025.

Interview date: To be communicated.

Please note only current Kingston University students are eligible for this role.