Please read through our events policies carefully for any support and prior information.
I have a question about an event, who do I contact?
If your question is about the details of an event, please contact the Student’s Union directly at studentsunion@kingston.ac.uk.
I have a question about my ticket, who do I ask?
Feel free to email us at studentsunion@kingston.ac.uk and someone will be able to help!
What is the Kingston Student’s Union?
KSU is here to support, represent and enrich the lives of Kingston Students.
Student’s Union are separate to universities and are led by students for students. They exist to represent your needs and interests whilst you are studying whilst also providing lots of opportunities, activities and events to improve your time at the university.
As a student at KSU, you are automatically a member of Kingston Student‘s Union and can get involved straight away.
How do I get a ticket as a student?
You will first need to create an account.
When you first sign up you will have three options, continuing with your university account or continuing with your email whilst also you can have a quest check out. As a student, selecting to continue with your university account is the recommended option.
It will allow you to verify your student status and use your university account to access the platform. This is recommended because it proves that you are a student and means you can access any tickets that are made available to KSU students only.
You will be able to select the continue with email option, however a non-student account won’t be able to book student only tickets and the platform will ask you to verify your student status as if you had selected continue with university in the first place.
Can I bring a non-KSU student +1/guest to these events?
Most of our events are for current KSU students only. If guests are allowed, the specific event page will state this. If you are unsure, feel free to email studentsunion@kingston.ac.uk.
Guest can only enter if the host student is there uppon entry to the event.
Can I get a refund on my ticket?
General tickets are non-refundable and non-transferable.
If a ticket upon scanning, is not the same of the booker and doesn’t match the valid identification provided it will be invalid and you won’t get refunded.
Kingston Students Union has the right to cancel your ticket without explanation for any reason.
What is an acceptable form of ID to prove I’m 18+ ?
Remember this must be the physical copy only.
Can I bring my own food and drinks?
No, there will be food and drink vendors on site where you can purchase refreshments.
How can I ensure my equal access requirements are met?
If you have any questions or specific requirements please get in touch with KSU team directly before the event and we will create a bespoke event plan for your needs so that you can gully enjoy the event.
Please email the Union Reception Team: studentsunion@kingston.ac.uk
Registered carers will be permitted free access to the event. Please email Kingston Students Union prior to the event to confirm this.
Where can I find my ticket?
The ticket will be available in your website account or on the email associated to your account.
Please ensure you have your ticket ready to be scanned.
Can I get my ticket on the day?
On the door tickets will be available for events if we don’t sell out.
They are on a first come first serve basis and once we hit capacity no more can be sold due to our licence and attendee safety.
I can’t buy tickets and the website isn’t working, what can I do?
Please contact the KSU and they will be able to assist you directly.
What’s your policy on drugs?
The University has zero tolerance approach to drugs and drug abuse on campus. Attendee will be searched on entry.
If you are found with illegal substances or prohibited items on your person, you will be banned from the event and will face student disciplinary.
For further information on substances, we recommend finding further information through organisations like the The Loop
What should I do if someone is making me feel uncomfortable?
Should anyone make you feel uncomfortable at any time, please talk to any member of staff. We have fully trained teams on site who will be able to respond to your situation sensitively and appropriately.